FAQ – Home Roast

Homeroast.dk is your online platform for coffee roasting and brewing equipment and accessories. We offer products for both beginners and experienced coffee enthusiasts, designed to enhance your coffee experience with quality and ease of use.

We offer a wide range of coffee roasters, espresso machines, coffee scales and accessories such as measuring instruments for home baristas. Our range is continuously updated with new, innovative products - check homeroast.com for the latest additions.

to ensure longevity:  

  • Clean the equipment regularly with a dry or slightly damp cloth.  
  • Follow the specific maintenance guides on our website under each product description.

If a product has problems:  

  • Contact our customer service via email (kontakt@homeroast.dk) or chat for quick assistance.  
  • We offer troubleshooting, repair or replacement as needed. Customers praise our support, which typically responds within 24 hours.

Vi accepterer:  

  • Credit cards (Visa, Mastercard, etc.).  
  • PayPal.  
  • MobilePay (only in Denmark).

All payments are secured with encryption.

Yes, we ship to most countries with DHL, UPS or GLS. Check delivery costs and times by selecting your country in the checkout on homeroast.com. Customers appreciate our fast and reliable delivery.

Yes, you have a 30-day return policy on unopened and unused products. Customised items cannot be returned. Contact customer service at kontakt@homeroast.dk to start the process.

We offer standard and express delivery. Choose the option that suits you best at checkout. Delivery times vary depending on destination.

Yes, we offer volume discounts, especially for businesses and cafés. Contact our sales team at kontakt@homeroast.dk for a customised offer.

Sign up at the bottom of homeroast.com for exclusive offers, coffee tips and updates on new products. Unsubscribe easily at any time.

We are available via:  

  • Email: kontakt@homeroast.dk (response typically within 24 hours).  
  • Chat: Live chat at homeroast.com (weekdays 9-17).  
  • Phone: Check the website for number and opening hours.

We don't have a physical store yet, but we offer:  

  • Detailed product descriptions and images.  
  • User reviews and videos at homeroast.com.

Sign up for the newsletter for updates on plans for a future café/shop.

We focus on high-quality, energy-efficient products that are designed for long durability, reducing the need for replacement and saving resources.

We prioritise organic and wild plants for organic material such as coffee beans, matcha and maca.

Yes, some of our equipment can be used to roast cocoa, nuts or other ingredients. Check the product descriptions on homeroast.com for specific applications.